FAQs

Everything you need to know before you order.

Ordering & Shipping

How long does delivery take?

UK orders are typically dispatched within 1-2 business days and arrive within 3-5 business days. Delivery times may be longer during busy seasonal periods.

Do you ship internationally?

Currently we ship within the United Kingdom. Get in touch if you're outside the UK and we'll let you know if we can help.

How much does shipping cost?

Shipping is calculated at checkout based on your order size and delivery address, starting from £3.99.

Ingredients & Allergens

What allergens are in your products?

Our products may contain nuts and are made in a kitchen that also handles tree nuts, milk, and soy. Please check each product page for full ingredient details, or contact us before ordering if you have a specific allergy concern.

Are your products suitable for vegetarians?

Most of our products are vegetarian-friendly, but please check the individual product description or contact us to confirm before ordering.

How should I store my order?

Store in a cool, dry place away from direct sunlight. Once opened, we recommend enjoying your box within 2-3 weeks for the best taste and texture.

Gifting & Customisation

Can I add a personal message to my gift?

Yes! Leave your message in the order notes at checkout and we'll include a handwritten note with your gift.

Can I send an order directly to someone else?

Absolutely — just enter their address as the delivery address at checkout. We don't include pricing on any packing slips.

Returns & Storage

What is your returns policy?

As our products are handmade and perishable, we can only accept returns if an item arrives damaged or faulty. Please contact us within 48 hours of delivery with photos and we'll sort it out.

What if my order arrives damaged?

We're sorry to hear that! Email us at lastingflavourshop@gmail.com with your order number and a photo, and we'll arrange a replacement or refund.

Still have a question?

Contact us